Privacy Policy

Emerald Stays Vacation Properties Effective Date: 01/01/2025 Last Updated: 10/16/2026

1. Introduction

Emerald Stays Vacation Properties ("Emerald Stays," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to our website, emeraldstays.net, our subscriber emails, our social media pages, and any other interaction in which we link to this policy, including your stay at one of our properties.

By using our website, staying at our properties, or subscribing to our emails, you agree to the practices described here.

2. Information We Collect

Information you provide to us

Contact details, such as your name, email address, phone number, and mailing address
Booking and stay details, such as reservation dates, property, number of guests, and special requests
Payment information, which is processed by our secure third-party payment providers (we do not store full card numbers)
Messages you send us by email, phone, web form, or social media
Information you provide when entering promotions, surveys, or requesting additional services

Information collected automatically

Device and browser information, IP address, pages visited, and referring websites, collected through cookies and similar technologies on our website
Email engagement information, such as whether you open our emails or click links within them
Guest WiFi information. If you connect to the WiFi network at one of our properties, our WiFi and email marketing provider, Stayfi, may collect information such as your name, email address, and device details when you log in

Information from third parties

Booking platforms and channel partners through which you reserve a stay
Analytics, advertising, and social media platforms

3. How We Use Your Information

We use your information to:

Process reservations, payments, check-in, and customer service requests
Provide the services, amenities, and WiFi access at our properties
Send you transactional messages about your booking or stay
Send you marketing emails, including welcome messages, direct booking offers, discount codes, and information about additional services and products, if you have subscribed or as permitted by law
Improve our website, properties, guest experience, and marketing
Respond to your questions, requests, and feedback
Protect the safety and security of our guests, properties, and website
Prevent fraud and comply with legal obligations

4. Subscriber Emails

When you stay at one of our properties and provide your email address, including when you connect to our guest WiFi, you may be added to our email list. Our emails may include:

Welcome and thank-you messages
Direct booking offers and promotional codes
Links to additional services ("Enhance Your Stay") and shoppable items from our properties ("Shop Your Stay")
News and updates about Emerald Stays

Your choices. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us at info@emeraldstays.net. We will process your request promptly, and in any event within 10 business days. Even if you unsubscribe from marketing emails, we may still send you messages about an active reservation or other non-promotional matters.

Our emails include tracking technology (such as small images and link tracking) that tells us whether an email was opened and which links were clicked. We use this to understand which content is useful to you. You can limit this tracking by disabling images in your email program.

5. Cookies and Similar Technologies

Our website uses cookies, pixels, and similar technologies to keep the site working, remember your preferences, analyze traffic, and measure the effectiveness of our marketing. You can control cookies through your browser settings. Disabling cookies may affect how parts of our website function. Some browsers also offer "Do Not Track" or similar signals; our website does not currently respond to them.

6. How We Share Your Information

We do not sell your personal information for money. We may share information with:

Service providers that help us operate our business, such as Stayfi (WiFi and email marketing), property management and booking software, payment processors, website hosting and analytics providers, cleaning and maintenance partners, and customer support tools. They may use your information only to perform services for us.
Booking platforms when a reservation is made through them
Partners that fulfill purchases or services you request through our "Enhance Your Stay" or "Shop Your Stay" pages. If you click a link to a third-party retailer, that company's own privacy policy applies to your purchase.
Legal and safety recipients, such as law enforcement, regulators, or courts, when required by law or needed to protect rights, safety, and property
Business transfers, such as in a merger, acquisition, or sale of assets, in which case your information may be transferred to the new owner

Some of our website features may share information with advertising or social media platforms, which may be considered a "sale" or "sharing" under certain state laws. See Section 9 for your rights and how to opt out.

7. Social Media

We maintain profiles on social media platforms. When you interact with us there, the platform's privacy policy governs how your information is handled. Please do not send sensitive personal information, such as payment details, through social media messages.

8. Data Retention and Security

We keep personal information only as long as needed for the purposes described in this policy, to meet legal, tax, and accounting requirements, to resolve disputes, and to enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, including Texas, California, and other U.S. states with privacy laws, you may have the right to:

Know what personal information we collect, use, and share
Request access to or a copy of your personal information
Request correction of inaccurate information
Request deletion of your personal information, subject to legal exceptions
Opt out of targeted advertising, the sale or sharing of personal information, and certain profiling
Not be discriminated against for exercising your rights

To exercise these rights, contact us at info@emeraldstays.net or 832-517-7290. We may need to verify your identity before completing your request. You may also use an authorized agent to submit a request on your behalf. If we deny your request, you may appeal by replying to our decision, and you may also contact your state attorney general.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. Reservations must be made by adults 18 or older. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-Party Links

Our website and emails may contain links to third-party websites, including retailers and service providers. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

12. International Visitors

Our services are operated in the United States. If you access our website or stay with us from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date above, and for significant changes we may notify you by email or a notice on our website. Your continued use of our website or services after changes take effect means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Emerald Stays Vacation Properties 25453 Pinewood Dr, Splendora, Tx 77372 Email: info@emeraldstays.net Phone: 832-517-7290 Website: emeraldstays.net